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Symantec Backup Exec

QBackup jobs fail with “out of memory” error or memory and handle leaks appear when creating snapshots with Microsoft Volume Shadow Copy Service providers.

A: On Windows 2003 Servers, backup jobs may fail with an “out of memory” error when creating snapshots with Microsoft Volume Shadow Copy Service (VSS) providers. This issue may also appear as memory and handle leaks when using Microsoft VSS providers for snapshots.

To resolve this issue, install the Microsoft Windows patches listed below:

* KB940349 – A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;940349

* KB867667 – The Beremote.exe process uses up to 100 percent of CPU resources
http://support.microsoft.com/default.aspx?scid=kb;en-us;867667

* KB870973 – A memory leak occurs in an application using the Volume Shadow Copy Service on a computer that is running Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;870973 .